What are the available delivery methods?
Currently only the “Send to the designated address (except PO Box)” service is available,Send goods by HCT Logistics
How is the shipping cost calculated?
Free shipping on orders of NT$1800 (limited to Taiwan).
If the amount is not up to the free shipping amount, a single order will be subject to NT$100 logistics fee.
How Modify the order, shipping address or cancel the order?
The order content cannot be modified after the order is sent. If you need to modify, please contact the customer service hotline before sending the product: 0800-800-111.
If the order is not “cash on delivery” or It is the status of “Payment”, consumers can’t cancel the order by themselves, need to contact us to cancel, call the toll-free service line 0800-800-111 or mail us Customer Email.
Can the outer island area be sent??
There is no free shipping discount for NT$1800 in Taiwan’s Outer Islands. Please forgive us. Regardless of the size of the order, each order will be charged NT$250 logistics fee. We apologize for any inconvenience.
Order It takes a few days after the goods to receive the goods.
Normal shipping time is, today’s order, received within 2 working days, excluding the day of the order, holiday and the outlying islands.
If you want to track the progress, after completing the order, please go to the official website and login to inquire or check the E-mail of the order status notice.
Do you have any services sent to mainland China?
Is there an international delivery service?
Yes. International consumers are welcome to pay using Paypal. The normal shipping time is, today’s order, 7-10 working days received, excluding the day of the order, Taiwan holiday and local holidays. For details and methods, please contact the Business Department+886-2-2452-1234.